ShootUp Media Cancellation & Refund Policy
At ShootUp Media, we strive to provide you with exceptional digital marketing services, including ads campaigns and website designing. We understand that circumstances may change, and you may need to cancel services or request a refund. This Cancellation & Refund Policy outlines the procedures and guidelines for cancellations and refunds.
1. Cancellation Policy:
Ads Campaigns:
- For ongoing ad campaigns, you may cancel at any time, but charges for the current billing cycle will apply.
- For prepaid ad campaigns, cancellation within 24 hours of purchase will be fully refundable. After 24 hours, cancellations will not be eligible for a refund.
Website Designing:
- For website design projects, cancellation requests received before work has begun will be eligible for a full refund.
- If work has already commenced, a prorated refund will be determined based on the extent of work completed.
2. Refund Policy:
Ads Campaigns:
- Refunds for prepaid ad campaigns will be issued in full if requested within 24 hours of purchase.
- After 24 hours, no refunds will be provided for prepaid ad campaigns, as funds are already committed to advertising platforms.
Website Designing:
- Refunds for website design projects will be processed as follows:
- If a cancellation request is received before work begins, a full refund will be provided.
- If work has commenced and a refund is requested, the refund amount will be determined based on the percentage of work completed and expenses incurred.
3. Refund Process:
To request a refund or cancel services, please follow these steps:
- Contact our customer support team at refunds@shootupmedia.com or [Customer Support Phone Number].
- Provide your order or project details, reasons for cancellation/refund, and any relevant information.
- Our team will review your request and respond within [X business days] with further instructions.
4. Exceptions:
Please note that the following situations may impact the cancellation and refund process:
- Change Requests: If significant work has been completed based on your project specifications, additional change requests may impact the refund amount.
- Third-Party Costs: Any third-party costs incurred on your behalf may be deducted from the refund amount.
5. Contact Us:
If you have any questions or concerns about our Cancellation & Refund Policy, please reach out to us at contact@shootupmedia.com. We’re here to assist you.
Your satisfaction is important to us, and we are committed to providing a fair and transparent cancellation and refund process. Thank you for choosing ShootUp Media for your digital marketing needs.
